We’re Here to Help

Most orders ship within 1–2 business days. Standard delivery takes 3–7 business days depending on your location. You’ll receive a tracking number once your order ships so you can follow its progress.

Yes. If you’re not satisfied with your purchase, you have 30 days from delivery to request a return or exchange. Items must be unused and in original packaging. Contact us at hello@kooshballshop.com to start the process.

Currently we ship within the United States only. We’re working on expanding international shipping options—check back soon or reach out if you’d like updates on availability in your region.

We’re sorry if that happens. Email us at hello@kooshballshop.com with your order number and a photo of the damage. We’ll send a replacement or issue a refund right away—no need to return the damaged item.

Yes. Once your order ships, you’ll receive an email with a tracking link. You can use that to see exactly where your Koosh Ball is on its way to you. If you don’t receive a tracking email within two business days of ordering, let us know.